Privacy Policy
Last updated: January 2026
1. Introduction
ELH (Expert Legal Help) ("we", "us", or "our") is committed to protecting your personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDPA) of India. This Privacy Policy explains how we collect, use, store, and protect your information.
2. Data We Collect
We collect the following types of personal data:
- Account Information: Name, email address, phone number
- Documents: Legal documents you upload for review or storage
- Communication Data: Messages with our AI assistant and professionals
- Usage Data: How you interact with our platform
- Payment Information: Transaction details (processed securely via Razorpay)
3. Purpose of Processing
We process your data for:
- Providing legal information and document services
- Facilitating consultations with legal professionals
- Processing payments for our services
- Improving our AI assistant and platform features
- Communicating service updates and important notices
- Complying with legal obligations
4. Third-Party Sharing
We share data with:
- Razorpay: Payment processing
- Google (Gemini API): AI-powered legal assistance
- Vercel: Platform hosting and file storage
- Legal Professionals: When you request consultations or document reviews
We do not sell your personal data to any third parties.
5. Your Rights (DPDPA 2023)
Under the DPDPA, you have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Erasure: Request deletion of your data (subject to legal retention requirements)
- Grievance Redressal: File complaints regarding data processing
- Nominate: Nominate a person to exercise your rights
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Legal documents are retained for 7 years after last access as per regulatory requirements. You may request deletion of your account and associated data at any time.
7. Data Security
We implement industry-standard security measures including encryption in transit (TLS), secure authentication, and access controls. However, no method of transmission over the Internet is 100% secure.
8. Cookies
We use essential cookies for authentication and session management. Analytics cookies help us improve our services. You can manage cookie preferences through our consent banner.
9. Contact Us
For privacy-related queries or to exercise your rights, contact our Data Protection Officer:
Email: privacy@elh.legal
Address: Mumbai, Maharashtra, India
10. Updates
We may update this Privacy Policy from time to time. We will notify you of material changes via email or platform notification.